Shipping policy
ORDER PROCESSING
Many House of W products are made to order and/or personalized. Please allow time for your order to be produced and prepared for shipment before it is transferred to the shipping carrier.
Processing and production times are separate from the shipping transit times shown at checkout. During periods of high order volume, holidays, product launches, or for larger/custom orders, processing times may be longer.
SHIPPING RATES
Available shipping methods and applicable shipping charges will be displayed at checkout based on your order and delivery address.
Our current shipping options include:
Standard Shipping: $8.00
Estimated transit time: 3–5 business days after your order has been processed and shipped.
Express Shipping: $15.00
Estimated transit time: 1–2 business days after your order has been processed and shipped.
FREE SHIPPING
Eligible orders of $50 or more qualify for free Standard Shipping. The qualifying order amount is calculated after applicable discounts and before taxes unless otherwise stated.
Free shipping promotions apply to eligible orders and destinations and may be modified or discontinued as permitted by applicable law.
DELIVERY ESTIMATES
Shipping and delivery dates are estimates and are not guaranteed. Once your order has been transferred to the shipping carrier, actual delivery times may be affected by carrier delays, weather, service disruptions, holidays, or other circumstances outside the reasonable control of House of W.
Express Shipping affects the carrier transit time only and does not shorten the production or processing time for made-to-order or personalized products unless expressly stated otherwise.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at houseofwtrust@gmail.com. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered production or been transferred to the carrier.
TRACKING
When tracking information is available, it will be provided after your order has shipped. Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
LOST, DAMAGED, OR DELIVERY ISSUES
If your package appears to be lost, arrives damaged, or you experience another delivery issue, please contact us at houseofwtrust@gmail.com with your order number and, when applicable, photographs of the package and product.
We will review the situation and assist with the appropriate next steps. Issues involving products that arrive damaged, defective, or incorrect are also subject to our Return and Refund Policy.
RETURN SHIPPING
Customers are responsible for all return shipping costs for approved returns unless the product arrived damaged, defective, or incorrect due to an error by House of W.
Original shipping charges are non-refundable unless otherwise required by applicable law or the return is the result of an error by House of W.
We recommend using a trackable shipping method for returns. House of W is not responsible for returned packages that are lost or damaged in transit before they are received by us.
Personalized and custom-made products are not eligible for return due to customer preference, incorrect personalization information provided by the customer, or change of mind. Please review our Return and Refund Policy for complete return eligibility requirements.
CONTACT US
If you have questions about shipping or your order, please contact:
House of W
Operated by House of W Trust LLC
houseofwtrust@gmail.com